TERMS AND CONDITIONS
Effective Date: [Add Date]
Welcome to Itra International. By accessing our website and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
GENERAL
These Terms and Conditions govern your use of our website and services. By using this website, you accept these terms in full. If you do not agree, please do not use our website.
PRODUCT INFORMATION
We strive to ensure that all product descriptions, images, and prices are accurate. However, minor variations in packaging, color, or appearance may occur.
All products are subject to availability. We reserve the right to discontinue or modify products at any time without prior notice.
PRICING AND PAYMENTS
All prices are listed in INR and are subject to change without notice. Payments must be made in full at the time of purchase through available payment methods.
We use secure third-party payment gateways to process transactions. We do not store your payment details.
ORDER ACCEPTANCE
Once you place an order, you will receive a confirmation. This does not guarantee acceptance. We reserve the right to cancel or refuse any order due to reasons such as product unavailability, pricing errors, or suspected fraud.
SHIPPING
Orders are processed and shipped as per our Shipping Policy. Delivery timelines are estimates and may vary due to external factors.
CUSTOMER RESPONSIBILITY
You agree to provide accurate and complete information while placing an order. We are not responsible for delays or failed deliveries caused by incorrect details.
RETURN, REFUND AND REPLACEMENT
Damaged or Broken Products
If you receive a damaged or broken product, you must inform us within 24 hours of delivery with images. The product must be unused and in original condition.
Defective Products
If you receive a defective product, notify us within 24 hours with images. Once verified, the product will be reverse picked up and a refund or replacement will be processed after inspection.
Taste Preference
Taste is subjective. We do not accept returns or provide refunds if you do not like the taste of the tea.
Refund Timeline
Approved refunds are processed within 3 to 5 business days.
INTELLECTUAL PROPERTY
All content on this website, including text, images, logos, and graphics, is the property of Itra International and is protected by applicable laws. Unauthorized use is strictly prohibited.
LIMITATION OF LIABILITY
Itra International shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
PRIVACY
Your use of our website is also governed by our Privacy Policy.
MODIFICATIONS
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of those changes.
GOVERNING LAW
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.
CONTACT US
For any questions regarding these Terms and Conditions, please contact us:
Email: queryitra@gmail.com