SHIPPING POLICY
Effective Date: [Add Date]
At Itra International, we are committed to delivering your orders in a timely and efficient manner. Please read our shipping policy carefully to understand how we process and deliver your orders.
ORDER PROCESSING
All orders are processed within 1 to 2 business days after confirmation. Orders are not processed or shipped on Sundays or public holidays.
Once your order is confirmed, you will receive an order confirmation message/email with details of your purchase.
SHIPPING TIME
Delivery timelines may vary depending on your location:
- Metro Cities: 2 to 4 business days
- Other Cities and Towns: 4 to 7 business days
- Remote Areas: 5 to 8 business days
Please note that delivery times are estimates and may be affected by unforeseen circumstances such as weather, courier delays, or regional restrictions.
SHIPPING CHARGES
- Free shipping may be available on selected orders or promotional offers
- Standard shipping charges will be calculated at checkout, if applicable
ORDER TRACKING
Once your order is shipped, you will receive tracking details via email or SMS. You can use these details to track your shipment in real-time.
DELIVERY POLICY
Please ensure that the shipping address and contact details provided are accurate and complete. Itra International will not be responsible for delays or failed deliveries due to incorrect information.
In case of delivery issues, our courier partner may contact you directly.
DAMAGED OR DEFECTIVE PRODUCTS
If you receive a damaged, broken, or defective product, please notify us within 24 hours of delivery by sending images to queryitra@gmail.com. The product must be unused and in its original packaging.
Once verified, we will arrange a reverse pickup and initiate a replacement or refund as per our policy.
DELIVERY DELAYS
While we strive to deliver your order on time, delays may occur due to unforeseen factors beyond our control. We appreciate your patience and understanding in such situations.
CONTACT US
If you have any questions regarding shipping, feel free to contact us:
Email: queryitra@gmail.com