PRIVACY POLICY
Effective Date: [Add Date]
At Itra International, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase our products.
INFORMATION WE COLLECT
We may collect the following information:
- Name, email address, and phone number
- Shipping and billing address
- Payment details (processed securely via third-party gateways)
- Website usage data such as cookies, IP address, and browsing behavior
HOW WE USE YOUR INFORMATION
We use your information to:
- Process and deliver your orders
- Communicate order updates and provide customer support
- Improve our website and product offerings
- Send promotional messages if you have opted in
DATA PROTECTION
We take appropriate security measures to protect your personal information. Your data is not sold, rented, or shared with unauthorized third parties.
COOKIES
Our website may use cookies to enhance user experience, analyze traffic, and personalize content.
THIRD-PARTY SERVICES
We may use trusted third-party services such as payment gateways and delivery partners to complete your orders. These services follow their own privacy policies.
RETURN, REFUND AND REPLACEMENT POLICY
Damaged or Broken Products
If you receive your package in damaged or broken condition, you must inform us within 24 hours of delivery. Please share images of the damaged carton and mention the issue while accepting the delivery from the courier. The product must be unused and in its original condition. You can contact us at queryitra@gmail.com.
Defective Products
If you receive a defective product, inform us within 24 hours of delivery and share images for verification. The product must be unused and in original packaging. Once approved, the product will be reverse picked up. After inspection, we will process a refund or replacement.
Taste Preference
Taste is subjective and varies from person to person. We do not accept returns or refunds if you do not like the taste of the tea.
Refund Timeline
All approved refunds are processed within 3 to 5 business days.
YOUR RIGHTS
You have the right to:
- Access or update your personal information
- Request deletion of your data
- Opt out of marketing communications
CONTACT US
For any questions regarding this policy, you can contact us at:
Email: queryitra@gmail.com